CP+ 2014 interviews: What we learned

I look for revelations in each interview, whether there is that “you chose us, we didn’t choose you, deal with it” attitude, or that transparent concern that displays affinity to customers. If the representative can’t do but mouth corporate talk, at least the first attitude immediately displays itself so it gives you that period of adjustment or time to think about alternatives. The future is important, so I want to know where they’re taking me. Don’t want someone whose vulnerable to the Nokia syndrome, someone who does not believe that change is coming, or not prepared to respond to the change, even if it is dictated by consumers’ needs and not by company vision/profit statements.